Returns & Exchanges

Full Breach 77 accepts returns for exchange, store credit, or a refund for full-priced items within 15 days of your order arriving to you. Sale items are exchange or store credit only and non-refundable. Feel free to drop us an email so we can assist you with any additional return or sizing questions you have. Customer is responsible for shipping fees.

PLACE A NEW ORDER

The easiest way to exchange an item is to first place a new order for the replacement item you want, and then send back the original item with a copy of your invoice and a request for a refund. Invoices can be found in the email confirmation you were sent on your order date or by logging into your account on our website. Make sure the complete info is included with your return: Order number, name, address, email, and what you are requesting. Returns received with no info included can not be processed. Shipping fees are non-refundable. Refunds will be issued to the method of payment used to place your order within 1 week after the item is received back and take approximately 1 week for the banks to complete the refund.

STORE CREDIT

If you do not want to place a new order immediately, send back the item with a copy of your invoice. Invoices can be found in the email confirmation you were sent on your order date or by logging into your account on our website. Make sure the complete info is included with your return: Order number, name, address, email, and what you are requesting. Returns received with no info included can not be processed. Store credit will then be issued. We will email you a coupon code for the value of the returned item. You can place a new order using this coupon code at your convenience and are responsible for the shipping fees.

REFUNDS FOR FULL PRICED ITEMS

If you do not want to exchange, send back the full-priced item with a copy of your invoice with a request for a refund and why. Invoices can be found in the email confirmation you were sent on your order date or by logging into your account on our website. There are no refunds on sale items. Make sure the complete info is included with your return: Order number, name, address, email, and what you are requesting. Returns received with no info included can not be processed. Refunds will be issued to the method of payment used to place your order within 1 week after the item is received back and take approximately 1 week for the banks to complete the refund.

INTERNATIONAL RETURNS

International returns and exchanges should follow the above process. You are responsible for all additional shipping fees and we will not pay for international shipping. To possibly help you with importing, we will mark customs forms as a low value gift. We will not pay customs duties to accept a return, and any requests from customs will be emailed to you to fulfill. Or, we can fulfill them on your behalf after your reimbursement. When you send back an item, it should be specified as a “no value return/exchange”. Usually, there are no issues when receiving your returned package.

SALE ITEMS

Sale items are non-refundable. Store credit will be issued when returning a sale item, and the above info applies.

PROCESSING TIME

Returns are processed in approximately 3 days of receipt. We ship Monday, Wednesday, and Friday. Please be patient and trust that we are working on your return. You will be notified when your exchange ships when you receive tracking.

DO NOT DAMAGE

Items must be returned in new, unworn, and unwashed condition with all tags in place. Please show care when folding items and when placing them into an appropriate size box. Do not jam items into small packaging, as that can cause undue stress to an item. We will show the same care when shipping your order. If you return items that are used, damaged, washed, or smelling of cigarettes, we will immediately ship them back to you.

UPGRADES

You can exchange or upgrade for an item of more value. Follow the standard exchange info, or after your return arrives back to us, you will receive store credit. You can then place a new order at your convenience.

GIFTS

If you received an item as a gift and want to exchange, we can accommodate you. However, we still need the invoice or order number to locate the original order.

LOST PACKAGES

We are not responsible if your return package is damaged or lost on its way back to us. We recommend packaging securely and shipping with tracking.

ISSUES WITH YOUR ORDER

When you receive your order, if anything is missing or you received an incorrect or damaged item, contact us within 1 week of receipt. Otherwise, we will not acknowledge your claim.

MAILORDER ONLY

All exchanges are processed through the mail only. We are currently not able to process exchanges at our location.

 

Full Breach 77
2020 N. California Ave. #304
Chicago, IL 60647
U.S.A.